Refund policy

 

RETURN POLICY 

We want you to love what you ordered. If you aren't 100% satisfied, email us at hello@shoplostcanyon.com within 30 days of receiving your order and we'll help get the process started - just be sure to include your order number or proof of purchase.

If you are experiencing an issue with a Lost Canyon product, please reach out within 48 hours of receiving your order and include photos with a detailed description in your email so that our team can determine the best next step.

A few notes:

  • Return shipping fees are not covered.
  • Items must be unused and in original packaging to be eligible for return.
  • Discontinued scents, limited edition or vault releases, workshops, and gift cards are final sale and cannot be returned or exchanged.

Damaged Items

In the event your order arrives damaged in any way, we're so sorry. Please email us within 48 hours of delivery so that we can get things sorted as quickly as possible.

To help us speed things along, please include photos of the damaged item(s), the packaging it was shipped in, and your order number. We'll take it from there.

Exceptions / Non-Returnable Items

Some items are final sale and cannot be returned or exchanged. We do not accept returns, exchanges, or offer refunds for used items, sale items, discontinued or limited edition items, gift cards, or items purchased through a third-party retailer.

RETURN PROCESS

To get the process started, please email us with your order number, the item(s) you'd like to return or exchange, and a brief note explaining why.

When sending items back, please use the original packaging when possible and pack everything carefully - we aren't able to offer refunds or exchanges on items that arrive broken or damaged.

REFUND POLICY

Refunds apply to returned products only and do not include any original shipping fees. At this time, we're unable to cover return shipping costs. We strongly recommend that you use a trackable method when returning your product(s).

Any refund issued will be processed back to the original form of payment, and we are not able to make any exceptions.

We reserve the right to refuse returns or exchanges that don’t meet the above conditions—but if you’re unsure or have questions, don’t hesitate to reach out. We’re always happy to help.