Product
What makes Lost Canyon different?
We make home fragrance with scents inspired by West Texas and the desert Southwest that feel lived-in and a little nostalgic for people who are obsessed with atmosphere.
Our catalog is designed, developed, and produced entirely in-house, so when you buy Lost Canyon, you can trust that you are buying products that have been made with care to use in your daily routines and rituals.
What ingredients do you use?
All of our ingredients are sourced to create safe, sustainable products that are cruelty-free, phthalate-free, paraben-free, and never tested on animals.
Our candles are made with 100% soy wax, cotton wicks, and and a blend of fine fragrance oils that consist of natural and man-made materials.
If you'd like to know more, we've written a little more extensively about the ingredients we currently use here.
Why do you use synthetic fragrances?
Great question! Not all scent materials occur naturally or can be sourced sustainably at scale. By using a blend of man-made and natural ingredients, we’re able to create more complex fragrances, reduce environmental impact, and keep our products at accessible price points.
How fragrant are your products?
Our products are made to elevate your space, not overwhelm it.
To get the most out of your scent, we recommend matching your product to your space:
Small spaces: 7.2 oz Standard Candles for a more stronger, contained scent throw or Everything Mists for a quick refresh (especially on linens and upholstery)
Medium spaces: 7.2 oz Standard Candles
Large spaces: 12.5 oz Large Candles or Incense. We also suggest burning two or more Standard Candles to fill larger areas or spaces with high ceilings.
What's the difference between Standard and Large candles?
Our Standard Candles are great for bedrooms, apartments, or a more contained scent throw. Burn time: 40–50 hours
Our Large Candles are for bigger rooms, spaces with high ceilings, or those who prefer a stronger scent throw. Burn time: 60–70 hours
Are Lost Canyon products safe to use around pets?
We love our animals as much as you do. Lost Canyon products are formulated to be generally safe to use in homes with pets.
Our products are not tested on animals, but we always recommend using them as directed according to our warning labels. Keep your Lost Canyon items out of reach of pets (and children, too!) as some essential oils can irritate the skin and smaller animals may be more sensitive to their environments.
If you have any questions or concerns about using Lost Canyon products around your pet, we recommend consulting your veterinarian for the best advice regarding your furry friends.
Can I use Lost Canyon products while pregnant, nursing, or around children?
We keep high standards about the ingredients we use because we know you’re using our products around people you love.
Lost Canyon products are formulated for everyday use, and we only produce what we'd personally use at home with our own families. As with any household product, we recommend using ours as directed and keeping them out of reach of pets and children.
If you have any concerns, we recommend consulting with your physician or healthcare professional prior to using to ensure you and your little one/s are safe.
Orders
Can I change or cancel my order?
We are limited in our ability to make changes to an order once it has been placed, so please double-check your shipping information at checkout.
If your order hasn’t shipped yet, reach out to us at hello@shoplostcanyon.com and we’ll do our best to help.
Once an order ships, it cannot be changed or canceled. In this case, we recommend contacting the shipping carrier directly to request an address update or have your package held at a local access point.
Lost Canyon is not responsible for lost packages due to incorrect shipping addresses, thanks for your understanding!
Can I send my order as a gift?
Yes! Lost Canyon products make great gifts for any occasion. To include a personalized gift note with your order, click ‘Is this a Gift?’ on the cart and type out your message.
Invoices are not included in orders, so gift recipients will not see the price of the order.
Do you offer gift cards?
Yes! Lost Canyon offers digital gift cards (available in increments between $25–$200) that can be redeemed in-store or online at shoplostcanyon.com. Gift cards are delivered by email, can be scheduled up to 90 days in advance, and never expire.
Please note: gift cards are non-refundable.
Where can I buy Lost Canyon products in my area?
In the Lubbock area? See where we'll be popping up next here.
If there's a local shop you'd love to see us in, let us know by emailing hello@shoplostcanyon.com.
Does Lost Canyon offer payment installment plans?
Yes! We offer Shop Pay installments on orders $35+.
Shipping
When will my order ship? How quickly should I expect to receive it?
Check out our complete Shipping Policy for processing times, expedited shipping, carrier options, and other ordering information.
What if my order was shipped to the wrong address?
We are limited in our ability to make changes to an order once it has been placed, so please double-check your shipping information at checkout.
If your order hasn’t shipped yet, reach out to us at hello@shoplostcanyon.com and we’ll do our best to help.
Once an order ships, it cannot be changed or canceled. In this case, we recommend contacting the shipping carrier directly to request an address update or have your package held at a local access point.
Lost Canyon is not responsible for lost packages due to incorrect shipping addresses, thanks for your understanding!
What if my tracking info doesn't show any updates?
Tracking updates can take up to 48 hours to appear after your shipping label has been created.
If you haven’t seen any updates after 48 hours, feel free to reach out to us at hello@shoplostcanyon.com and we’ll be happy to help look into it. You can also contact the carrier directly, as they may have more detailed tracking information.
What if my order was damaged or melted in transit?
Y'all, summer heat is brutal in Texas. To help prevent melting or leaks, we only ship Monday through Wednesday during the warmer months. However, heat damage can still happen, especially if packages are left outside in the sun.
If you receive a melted candle, email hello@shoplostcanyon.com within 48 hours of delivery. Be sure to include your order number and a clear photo of the damage (heat-related or otherwise) so we can get started on a solution.
Please avoid leaving your packages outside in the hot summer sun when possible. Thanks for helping us keep your candles in good shape!
My order is marked as delivered, but I'm not finding it.
Once packages leave our studio, delivery (including delays) is handled by the carrier.
In some cases, packages may be marked as delivered before they arrive or may be redirected to a local Access Point or locker. Please allow 3–5 business days from the marked delivery date for your package to arrive. For the most accurate information, we recommend contacting the carrier directly.
Please double-check your shipping address at checkout, as we are unable to make changes once an order has been processed. Lost Canyon is not liable for missing, lost, or stolen packages due to incorrect shipping information.
If your order has not arrived within 3 business days of the marked delivery date, email us at hello@shoplostcanyon.com.
My order was returned to sender, what happens now?
If your order cannot be delivered, it may be returned to our warehouse at the carrier’s discretion.
In the event that we receive your order back at our studio, we will contact you via email to arrange a replacement. If we’re unable to reach you, the order will be refunded less the original shipping cost.
If you see that your package is being returned to sender and would like to proceed with a replacement, please email us at hello@shoplostcanyon.com.
Returns + Exchanges
Can I return or exchange my Lost Canyon product?
We want you to love what you ordered. If you aren't 100% satisfied, email us at hello@shoplostcanyon.com within 30 days of receiving your order and we'll help get the process started - just be sure to include your order number or proof of purchase.
If you are experiencing an issue with a Lost Canyon product, please reach out within 48 hours of receiving your order and include photos with a detailed description in your email so that our team can determine the best next step.
A few notes:
- Return shipping fees are not covered.
- Items must be unused and in original packaging to be eligible for return.
- Discontinued scents, limited edition or vault releases, workshops, and gift cards are final sale and cannot be returned or exchanged.
If your return is accepted, we'll send detailed instructions for sending your item back to us.
Get In Touch
Have a question not answered here?
If you don't see your question answered above, give us a shout via our submission form or shoot us an email and we'll do our best to lend a hand. Please include your order number, if applicable, and any images or details that will better help us take care of you.
FRAGRANCE FOR YOUR DAILY RITUALS
MADE WITH CARE IN WEST TEXAS