Lost Canyon candles are made an all-natural blend of coconut and olive waxes, cotton wicks, and custom-blended fragrances infused with essential oils.

All of our ingredients are sourced to create safe, sustainable products that are cruelty-free, phthalate-free, paraben-free, and never tested on animals.

If you'd like to know more, we've written a little more extensively about the ingredients we currently use here.

Trim your wick to 1/4" prior to each burn (seriously, we can't stress this enough), and try to burn your candle in 3-4 hour intervals so that the melt pool has plenty of time to reach the edge of the jar. For more detailed information, we've put together a couple of tips and tricks to ensure you get the best (and safest!) burn from your candle. These can be found here or under the "Care & Safety" section of any product listing on our website.

If you are experiencing issues with burning your candle, please email us with a photo and a description of the issue and we would be happy to help troubleshoot.

We accept all major credit cards.

At this time, we are limited in our ability to make changes to an order once it has been placed. Please double-check that your shipping information is correct at checkout.

Once an order ships, it cannot be changed or canceled.

Yes, gift cards are available in increments of $25, $50, $75, or $100 and are delivered digitally to your email inbox immediately upon purchase.

Yes, if you are interested in re-selling or bulk ordering Lost Canyon products, please email us and we will get back to you within 1-2 business days.

We currently ship to anywhere in the United States.

We do not ship internationally at this time, but we hope to do so in the future.

Please allow 3-5 business days for your order to be processed for shipping (Monday - Friday, excluding major holidays) unless an order processing delay has been noted on the website. We make every effort to fulfill orders as quickly as possible, but we are a small team and appreciate your patience!

Once your order has shipped, we will send a confirmation email with a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

Please be aware, once your package has been shipped, it becomes the responsibility of the shipping carrier. We have no control over delayed deliveries and we cannot replace missing or stolen packages at this time.

Y'all, summer heat is brutal in Texas. To help prevent melting or leaks, we only ship Monday through Wednesday during the warmer months. However, heat damage can still happen—especially if packages are left outside in the sun.

If you receive a melted candle, email hello@shoplostcanyon.com within 48 hours of delivery. Be sure to include your order number and a clear photo of the damage so we can get started on a solution.

Please avoid leaving your packages outside in the hot summer sun when possible. Thanks for helping us keep your candles in good shape!

We want you to love what you ordered. If you aren't 100% satisfied, email us at hello@shoplostcanyon.com within 30 days of receiving your order and we'll help get the process started - just be sure to include your order number or proof of purchase.

If you are experiencing an issue with a Lost Canyon product, please reach out within 48 hours of receiving your order and include photos with a detailed description in your email so that our team can determine the best next step. 

A few notes:

• Return shipping fees are not covered.
• Items must be unused and in original packaging to be eligible for return.
• Discontinued scents, limited edition or vault releases, workshops, and gift cards are final sale and cannot be returned or exchanged. 

If your return is accepted, we'll send detailed instructions for sending your item back to us. 

We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. 

We love talking candles and incense! If you don't see your question answered above, give us a shout via our submission form or shoot us an email and we'll do our best to lend a hand.